Last Updated On 14th October 2025

At Rachanakriti Publishing, we want you to be happy with your purchase. Please read our policy carefully to understand your rights and options.

1. Overview

• You have 30 days from the date of purchase to request a refund or exchange.

• After 30 days, we cannot offer a full refund or exchange.

2. Eligibility for Returns

To be eligible for a return:

• The item must be unused, and in the same condition you received it.

• It must be in the original packaging.

• A receipt or proof of purchase is required.

3. Non-Returnable Items

Certain items are not eligible for return.

• Perishable goods (food, flowers, magazines)

• Intimate or sanitary products, hazardous materials, flammable liquids or gases

• Gift cards, downloadable software, or some health/personal care items

4. Partial Refunds

Partial refunds may be issued in the following cases:

• Books or products showing obvious signs of use

• Opened CDs, DVDs, software, video games, cassettes, or vinyl records

• Items not in original condition, damaged, or missing parts (not due to our error)

• Items returned after 30 days

5. Refund Process

• Once your return is received and inspected, we will email you to confirm approval or rejection.

• Approved refunds will be processed to your original payment method within a few business days.

• If you do not see the refund immediately, please check your bank and credit card account. Processing times may vary.

• For any issues, contact us at [Insert Email Address].

6. Exchanges

• We replace items only if defective or damaged.

• To request an exchange, email us at [email protected] and send the item to Rachanakriti Publishing, 15, Kalyan Colony, Khatipura, Jaipur – 302012

7. Gifts

• If the item was marked as a gift and shipped directly to you, you will receive a gift credit upon return.

• If the gift was sent to the gift giver first, the refund will be processed to the original purchaser.

8. Shipping Returns

• Customers are responsible for return shipping costs; shipping fees are non-refundable.

• Consider using a trackable shipping service or purchasing shipping insurance.

• We are not responsible for lost or damaged returns during transit.

9. Sale Items

• Only regular-priced items are eligible for refunds. Sale items cannot be refunded.

10. Need Help?

For questions or assistance, contact us at:
Email: [email protected]
Address: Rachanakriti Publishing, 15, Kalyan Colony, Khatipura, Jaipur – 302012